Neolux Casino Cookies Policy
This Cookies Policy explains how Neolux Casino uses cookies and similar technologies when you visit our website on desktop or mobile. It is designed to help you understand what these tools do, why they are used, and the choices you have to control them.
Cookies are not inherently “good” or “bad”; they are small files that support core site functions, protect user sessions, remember preferences, and provide insight into how the site performs. Because Neolux Casino operates in Australia and offers real-money play to users aged 18+, we aim to use cookies in a controlled, proportionate way that supports security, responsible access, and a smooth gaming experience.
What Cookies Are
A cookie is a small text file stored on your device by your web browser when you visit a website. When you return, the browser sends that cookie back to the website, allowing the site to recognise your browser and apply certain settings or actions. Cookies may be “session” cookies (deleted when you close your browser) or “persistent” cookies (kept for a set period or until you delete them).
Cookies generally do not contain information like your name or banking details. However, they may contain unique identifiers that, when combined with other data, can be used to recognise a particular browser or device over time. For that reason, cookies may be treated as personal information in some contexts.
We may also use similar technologies such as:
- Local storage or session storage (browser-based storage used to hold preferences or temporary data).
- Pixel tags or web beacons (small code snippets that help measure interactions, such as page views).
- Software development kits (SDKs) in mobile environments that provide functionality similar to cookies.
Types of Cookies
Neolux Casino uses cookies for a range of purposes, from maintaining secure access to improving game loading times. For clarity, we group cookies by function:
- Essential cookies that enable key features and protect the site.
- Performance cookies that help us understand how the site behaves and where it can be improved.
- Functional cookies that remember your choices and preferences.
- Marketing cookies that help manage advertising and measure campaign effectiveness.
Some cookies are set by Neolux Casino (first-party cookies). Others are set by service providers that support our operations (third-party cookies). Third-party cookies are addressed further below.
Essential Cookies
Essential cookies are required for the website to operate properly. Without them, you may not be able to log in, keep a session active, navigate reliably, or use features needed for safe account access. These cookies generally do not exist to advertise to you; they exist to deliver the service you request.
Essential cookies may support activities such as:
- Keeping you signed in while you move between pages or games.
- Maintaining secure areas of the site and helping prevent unauthorised access.
- Enabling basic account features such as deposits, withdrawals, and gameplay continuity.
- Balancing traffic and stabilising performance during high-demand periods.
- Supporting security measures, including fraud prevention and detection of suspicious activity patterns.
Because these cookies are necessary for the website to function, blocking them may cause parts of Neolux Casino to stop working or to behave unexpectedly.
Performance Cookies
Performance cookies help us understand how visitors use our site so we can improve reliability, usability, and speed. They can show which pages are visited most often, whether users encounter errors, and how site content performs across devices.
At Neolux Casino, performance cookies may be used to:
- Measure page load times and identify bottlenecks.
- Monitor errors (such as failed requests or interrupted navigation) to support troubleshooting.
- Analyse aggregated usage patterns to improve layout and navigation.
- Support quality assurance after updates, especially for cashier and account areas.
Where practical, we aim to use performance data in an aggregated form. However, some tools may rely on unique identifiers to distinguish new visitors from returning visitors or to attribute actions to a single browsing session.
Functional Cookies
Functional cookies allow Neolux Casino to remember the choices you make and tailor certain features accordingly. They are intended to improve your experience rather than enable core site operations.
Examples of functional cookie uses include:
- Remembering your language or region preference (where available).
- Saving interface settings, such as display preferences or selected filters.
- Keeping certain form entries or session context to reduce repeated inputs.
- Supporting responsible gambling tools you may activate, such as preference-based prompts (where provided).
If you disable functional cookies, some personalised features may not be retained between visits. The site should still remain usable, although you may need to reselect preferences each time you return.
Marketing Cookies
Marketing cookies help manage advertising and measure the effectiveness of campaigns. They may be used to show content that is more relevant to your interests, limit the number of times you see an advertisement, and understand whether you arrived at our site via an affiliate link or an advertisement.
Marketing cookies may involve:
- Attribution tracking, which helps us understand which channels bring traffic to Neolux Casino.
- Measuring conversions, such as registration or deposit events, in order to evaluate campaigns.
- Managing frequency capping so the same promotion is not shown excessively.
- Supporting re-engagement campaigns where permitted by your settings and preferences.
Marketing cookies can be set by us or by third parties that provide advertising services, analytics, affiliate tracking, or marketing platforms. If you choose to restrict these cookies, you may still see advertising, but it may be less relevant, and some promotional features may not function as intended.
Managing Cookies
You can control cookies through your browser settings and, where available, through on-site cookie controls. The exact steps vary by browser, device, and version. In general, your browser may allow you to block all cookies, block only third-party cookies, clear cookies on exit, or delete cookies that have already been stored.
Practical options you can consider include:
- Reviewing browser privacy settings to block certain categories of cookies.
- Deleting existing cookies and site data to reset saved preferences.
- Using private or incognito browsing modes (noting that this does not fully prevent tracking in all scenarios).
- Restricting third-party cookies to reduce cross-site tracking.
Be aware that blocking or deleting cookies can affect your experience at Neolux Casino. For example, you may be logged out more frequently, your settings may reset, and some site features may not operate correctly. In certain cases, disabling cookies may interfere with fraud prevention and secure account access, which could limit our ability to provide services.
If you have questions about cookie choices on our site, you can contact our support team at [email protected].
Separately, if you access Neolux Casino through a mobile device, your operating system and browser may provide additional controls related to tracking technologies, advertising identifiers, and app permissions. Using those settings may complement your browser-based cookie choices.
Third-Party Cookies
Neolux Casino may use third-party service providers to support website operations, analytics, payments, security, customer experience tools, and advertising or affiliate tracking. When these providers place cookies or similar technologies, they may collect information about your browser or device and your interactions with the site.
Third-party cookies are governed by the third party’s own policies and settings. While we aim to work with reputable providers and to configure tools responsibly, we do not control how third parties use cookies on other websites or across broader networks.
Third-party cookies may be used for:
- Traffic and performance measurement to help us understand site stability and user flows.
- Fraud prevention, risk scoring, and security monitoring to protect accounts and transactions.
- Affiliate tracking so partners can be credited when they refer new players.
- Marketing measurement to understand whether campaigns are working.
In addition, some game content or embedded components may be delivered by external providers. Where embedded content is used, those providers may set cookies necessary to deliver the content or to measure technical performance.
Policy Updates
We may update this Cookies Policy from time to time to reflect changes in technology, operational practices, or how the Neolux Casino website functions. Updates may also be made to improve clarity and transparency about how cookies are used.
When we make changes, the revised policy will apply from the time it is published on the website. We encourage you to review this page periodically, especially if you manage cookies actively or if you use multiple devices or browsers to access your account.
This Cookies Policy should be read alongside other information on the Neolux Casino website, including notices related to account access, responsible play, and payment methods. For reference, players must be at least 18+ to use our services, and the minimum deposit is $A20.
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